Frequently Asked Questions

Have questions? We are here to help.

Yes, Mockup Generator is free to use for its basic functionality. This means you can access a wide range of features without any cost. For users seeking advanced functionalities, we offer a Pro version that unlocks additional features and capabilities to enhance your mockup creation experience.

No, there are no limitations on using our mockups in your store as long as the design featured in the mockup is yours or you have right to use it. Our goal is to help you enhance your products' presentation without worrying about licensing constraints.

Absolutely! All the mockups available on our platform are free for commercial use. This means you can confidently use generated mockups in your online shop, promotional materials, and more. Please note that while you are free to use them for commercial purposes, it is crucial to be aware of potential copyright and trademark infringements of the designs you're using. Therefore just ensure that the original design you're showcasing in the mockup is your creation or you have right to use.

Your battery might be lower than 20%, which sometimes is activating the energy saving mode in your device. Please connect to a power source for faster processing since mockups are generated on your local browser. Additionally, the processing time can vary based on your device's performance capabilities and current workload. If your device is running multiple applications or tasks, it might slow down the generation process.

Of course! You're protected by our 30-day money-back guarantee. Just send an email to info@mockupgenerator.co from the email address you registered your account with, requesting a refund. We do appreciate any feedback or suggestions you might have. Your input is very important to us, as it helps us improve our services for a better user experience in the future.