Frequently Asked Questions

Mockup Generator offers a very limited set of free mockups so you can explore the product and get a feel for how it works. After beta, the platform is primarily focused on Pro users. Most mockups and advanced features are available through the Pro plan, which allows us to sustainably maintain, improve, and expand the product over time.

Yes, all mockups available on our platform are free for commercial use. This means you can use generated mockups in your online shop, promotional materials, and more. Please note that while you are free to use them for commercial purposes, it is crucial to be aware of potential copyright and trademark infringements of the designs you're using. Additionally, we use both Midjourney and DALL-E to generate our mockups under their respective commercial usage policies. You can find more information here: Midjourney Commercial Usage Policy and DALL-E Commercial Usage Policy. We rely on these policies for the responsibility regarding AI-generated images.

You can upload and process multiple designs simultaneously in a single batch. There's no strict limit on the number of designs you can upload at once - our bulk generation engine is designed to handle large batches efficiently. However, for optimal performance, we recommend processing batches of 10 designs at a time, especially if you're generating mockups for multiple products. Pro users can take full advantage of bulk processing to generate dozens or even hundreds of mockups in seconds.

Yes! Pro users can automatically add their brand watermark to all generated mockups. This feature allows you to set your logo once and have it automatically applied to every mockup you generate, saving you significant time. You can customize the watermark position, size, and opacity to match your branding needs. The watermark feature is available in the Pro plan and works seamlessly with bulk generation, so you can watermark hundreds of mockups at once.

Yes, we use both Midjourney and DALL-E to generate mockups under their respective commercial usage policies. You can find more information here: Midjourney Commercial Usage Policy and DALL-E Commercial Usage Policy.

Your battery might be lower than 20%, which sometimes activates the energy saving mode on your device. Please connect to a power source for faster processing since mockups are generated on your local browser. Additionally, the processing time can vary based on your device's performance capabilities and current workload. If your device is running multiple applications or tasks, it might slow down the generation process.

Yes, you're protected by our 14-day money-back guarantee. Just send an email to info@mockupgenerator.co from the email address you registered your account with, requesting a refund. We do appreciate any feedback or suggestions you might have. Your input is very important to us, as it helps us improve our services for a better user experience in the future.